FAQ

1. What are digital products?

Digital products are non-physical items that can be downloaded or accessed online. Examples include eBooks, templates, software, courses, and design files.

2. How do I receive my digital product?

Once you complete your purchase, you will receive an instant download link via email. You can access your product immediately without waiting for shipping.

3. I didn’t receive my download link. What should I do?

If you don’t see the email in your inbox, please check your spam or junk folder. If you still can’t find it, contact us at [Your Support Email], and we’ll resend your order.

4. Can I access my purchase on multiple devices?

Yes! You can download your digital product on your computer, tablet, or smartphone as long as you use the email provided during checkout.

5. Do digital products expire?

No, once you purchase a digital product, it’s yours forever! You can download it as many times as needed. However, we recommend saving a backup copy for future use.

6. What file formats do you provide?

Most of our digital products come in PDF, ZIP, JPG, PNG, or MP4 formats. Please check the product description for specific details.

7. Can I return or refund a digital product?

Due to the nature of digital products, all sales are final and non-refundable. If you experience any issues, please reach out to our support team for assistance.

8. Can I share or resell my purchased digital product?

No, all digital products are for personal use only. Redistribution, reselling, or sharing is strictly prohibited and may result in legal action.

9. Do I need special software to use my digital product?

Most digital products can be opened using free tools such as Adobe Reader (for PDFs) or standard media players for videos. If a specific tool is required, we will mention it in the product description.

10. What should I do if I have trouble accessing my product?

If you face any technical issues, please contact our support team at [Your Support Email], and we’ll be happy to assist you.